Terms of service

Last Updated: June 2026

These Terms & Conditions (“Terms”) govern your use of the Aloette website located at https://aloette.com (the “Site”) and any related products, services, subscriptions, mobile messaging programs, or online offerings provided by Astral Brands LLC and Aloette Cosmetics, Inc. (“Aloette,” “Company,” “we,” “us,” or “our”).

By accessing or using the Site, creating an account, purchasing products, enrolling in any membership or subscription program, or otherwise interacting with the Site, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use the Site.


1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this Site or place orders through the Site. By using the Site, you represent and warrant that you meet these requirements.


2. Accounts & Account Security
You may be required to create an account to access certain features or services.

You agree to:

·         Provide accurate, current, and complete information;

·         Maintain and promptly update your information;

·         Maintain the confidentiality of your login credentials;

·         Accept responsibility for all activities occurring under your account.

You must notify us immediately of any unauthorized access to or use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.


3. Product Information & Availability
We strive to ensure product descriptions, pricing, ingredient information, and availability are accurate; however, errors may occur.

We reserve the right to:

·         Correct inaccuracies or omissions;

·         Change or discontinue products;

·         Limit quantities;

·         Refuse or cancel orders;

·         Update pricing at any time without prior notice.

All products are subject to availability.

Product images may differ slightly from actual product appearance.


4. Orders & Payment
By placing an order, you represent and warrant that:

·         You are authorized to use the payment method provided;

·         Your billing and shipping information is accurate;

·         Your purchase complies with applicable law.

Payments may be processed through third-party payment providers.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized transactions, pricing errors, reseller activity, or product availability limitations.

5. Autoship & Subscription Programs
Certain products or services may be offered as automatically renewing subscriptions or recurring shipment programs (“Subscriptions”).

By enrolling in a Subscription, you expressly authorize Aloette to charge your selected payment method on a recurring basis at the frequency disclosed during checkout until canceled.

 

Your Subscription terms, including:

  • billing frequency,
  • renewal timing,
  • pricing,
  • applicable discounts,
  • cancellation instructions,
  • and minimum purchase obligations,

will be disclosed at checkout and in your order confirmation.

You may cancel your Subscription at any time by:

  • logging into your account;
  • contacting customer service; or
  • using any cancellation mechanism provided in your order confirmation or account portal.

Cancellation requests must be submitted before the applicable renewal processing date to avoid future charges.

 

Where required by law, we will send renewal reminders or notices before certain renewals occur.

 

Aloette complies with applicable automatic renewal laws, including California Automatic Renewal Law.

 

6. Preferred Customer & Loyalty Programs


Aloette may offer membership, rewards, or loyalty programs (“Programs”).

Program benefits, eligibility requirements, rewards, and terms may be modified or discontinued at any time.

 

Program membership:

  • is non-transferable;
  • may not be resold;
  • may not be used for commercial resale activity unless expressly authorized.

 

We reserve the right to revoke membership benefits for abuse, fraud, policy violations, or suspected unauthorized resale activity.


7. Promotions
Promotions, contests, sweepstakes, and giveaways may be governed by separate official rules.

In the event of a conflict between these Terms and promotion-specific rules, the promotion rules will control.

Promotions are void where prohibited.


8. SMS Marketing & Mobile Messaging
If you opt in to receive SMS or MMS marketing messages from Aloette, you agree to receive recurring automated promotional and personalized marketing text messages at the mobile number provided.

·         Consent is not a condition of purchase.

·         Message frequency may vary.

·         Message and data rates may apply.

·         You may opt out at any time by replying STOP to any message.

For help, reply HELP or contact customer support.

Mobile carriers are not liable for delayed or undelivered messages.

You represent that you are the authorized user of the mobile number provided.

We reserve the right to modify or terminate our SMS programs at any time.


9. Intellectual Property
All Site content, including but not limited to:

  • trademarks,
  • logos,
  • product names,
  • text,
  • graphics,
  • videos,
  • images,
  • software,
  • packaging,
  • and overall Site design,

is owned by or licensed to Aloette and protected by intellectual property laws. You may not reproduce, distribute, modify, display, sell, or exploit Site content without our prior written consent.


10. User Content & Reviews
If you submit reviews, testimonials, photos, videos, social content, comments, or other materials (“User Content”), you grant Aloette a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, modify, publish, display, distribute, and create derivative works from such User Content in any media.

You represent and warrant that:

 

  • you own or control the rights to the User Content;
  • the User Content does not violate any law or third-party rights;
  • the User Content is truthful and not misleading.

We reserve the right to remove User Content at our discretion.

11. DMCA Policy
If you believe content on the Site infringes your copyright rights, please submit a DMCA notice to: admin@aloette.com

Your notice must include:

  • identification of the copyrighted work;
  • identification of the allegedly infringing material;
  • your contact information;
  • a good-faith statement;
  • a statement under penalty of perjury;
  • your physical or electronic signature.


12. Third-Party Services
The Site may contain links to third-party websites, applications, advertising networks, social platforms, or services.

We are not responsible for third-party content, privacy practices, or terms.

Your interactions with third parties are solely between you and the applicable third party.

13. Disclaimer
The Site and all products and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied.

To the fullest extent permitted by law, Aloette disclaims all warranties, including:

  • merchantability;
  • fitness for a particular purpose;
  • non-infringement;
  • uninterrupted availability;
  • data accuracy;
  • and security.

Beauty, skincare, and cosmetic product results may vary from person to person.

Statements on the Site have not necessarily been evaluated by the U.S. Food and Drug Administration unless expressly indicated.

Products are not intended to diagnose, treat, cure, or prevent disease.


14. Limitation of Liability
To the fullest extent permitted by law, Aloette and its affiliates, officers, employees, licensors, service providers, and partners shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

  • use of or inability to use the Site;
  • product purchases;
  • data breaches;
  • interruptions;
  • third-party conduct;
  • or unauthorized account access.

In no event shall our aggregate liability exceed the amount paid by you to Aloette during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not permit certain limitations, so portions of this section may not apply.

15. Indemnification
You agree to defend, indemnify, and hold harmless Aloette and its affiliates, officers, employees, licensors, service providers, and agents from claims, damages, losses, liabilities, and expenses arising from:

  • your use of the Site;
  • your breach of these Terms;
  • your User Content;
  • or your violation of applicable law or third-party rights.


16. Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY.

Except where prohibited by law, you agree that disputes arising out of or relating to these Terms, the Site, or purchases made through the Site shall be resolved exclusively through binding individual arbitration.

 

You waive:

  • the right to a jury trial; and
  • the right to participate in class actions, class arbitrations, or representative proceedings.

 

Arbitration shall be administered by the American Arbitration Association under its applicable consumer arbitration rules.

You may opt out of arbitration within thirty (30) days of first accepting these Terms by contacting us in writing.


17. Governing Law
These Terms shall be governed by the laws of the State of Georgia, without regard to conflict of law principles.

18. Accessibility
Aloette is committed to improving accessibility and usability for all users.

If you encounter accessibility barriers while using the Site, please contact us so we can assist you.


19. Privacy
Your use of the Site is also governed by our Privacy Policy.

20. Changes To Terms
We may modify these Terms at any time. Material changes will be posted on the Site with an updated effective date. Your continued use of the Site after changes become effective constitutes acceptance of the revised Terms.


21. Contact Information
Astral Brands LLC / Aloette Cosmetics, Inc.

Website: https://aloette.com

Email: admin@aloette.com